Refund policy

You have the right to cancel this contract within fourteen days without citing any reason for doing so. The revocation period is fourteen days from the day the contract was concluded. To exercise your right of revocation, you have to inform us of your decision to cancel this contract in the form of a clear declaration (e.g. a letter sent by post,  telefax or email) to:

VLB Berlin - Labotech
Seestrasse 13, 13353 Berlin, Germany
Phone +49 (0) 30 450 80-0, Fax +49 (0)30 453 60 69
Email: brewmaster@vlb-berlin.org

To observe the revocation deadline, it is sufficient for you to send the notification concerning the right of revocation before expiry of the withdrawal period.

Consequences of Revocation
If you cancel this contract, we have to reimburse all payments we have received from you, including any delivery charges, without delay and at the latest within fourteen days of receiving notification of your cancellation. For this reimbursement, we will use the same payment method that you used for the original transaction unless explicitly agreed otherwise. If you requested that the service / event should start during the withdrawal period, or if the service / event starts during the withdrawal period, you are required to pay us an appropriate contribution corresponding to the part of the service / event already provided in relation to the full scope of the intended service / event in the contract, up to the point when you notify us that you are exercising your right to cancel the contract.